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Jetstar Airways

Jetstar Airways Info

Jetstar Airways - Customer support

001 803 852 9779

131 538 (+61 3 9347 0091)

New Zealand:
+ 0800 800 995 (+61 3 9347 0091)

4001 201 260 (+61 3 9347 0091)

Hong Kong:
800 962 808

0570 550 538

+ 1866 397 8170

Jetstar Airways - Address

GPO Box 4713
Melbourne VIC 3001

More contacts

Jetstar Airways is based in Australia and operates flights from its main hubs located in Brisbane, Melbourne and Sydney. It is a low-cost airline operating flights to various destinations in Australia, New Zealand, Asia and Indonesia. The parent company of Jetstar Airways is Qantas Airways.

Like other low-cost airlines, Jetstar Airways does not serve any complimentary refreshment, however drinks and snacks are available for purchase on board. The airline it has its own frequent flyer program called Qantas Frequent Flyer.

Jetstar offers two service classes on its flights – Economy class and and Business class. It offers online check-in on its website.

Jetstar Airways - Basic info

Airline name Jetstar Airways
Airline hubs Australia: 5
Destinations Asia, Australia and North America: 57
See all routes…
Frequent flyer programs Qantas Frequent Flyer
Fleet Airbus A320-200
Airbus A321-200
Airbus A330-200
Boeing 787-8
Airline Awards
  • Skytrax 2011: Best Low Cost Airline
Onboard refreshments sold separately
Main competitors Virgin Australia, Tiger Airways
See more…

Jetstar Airways - Check-in, Baggage Allowance & Fees

Booking fees AUD 3 - AUD 5 , AUD 0 (direct payments, internet banking, Jetstar cards)
Cabin baggage weight: 7 kg - 10 kg depending on route
Checked baggage weight: 15 - 40 kg — * depending on route
Excess baggage AUD 70 - AUD 160 / 15 kg bag, then every additional kg AUD 15 - 20
Online check in Yes

Jetstar Airways - Latest News

Ash Cloud Service Disruptions - Important Links

Jun 22, 2011

Ash cloud from the Puyehue volcano is causing major flight disruptions in Australia. Read the latest updates. Important links to airlines' service cancellations pa­ges.
Read more »

Jetstar the first to introduce automatic check-in

May 25, 2011

Australia's Jet­star is going to introduce electronic self-service check-in in…
Read more »

Strategic Airlines to begin flights to the United States

Apr 28, 2011

Strategic Airlines is Australia's newest passenger airline. Its long-haul…
Read more »

Jetstar Airways - Competitors

Airline Competitors Notes
Virgin Australia direct 82 shared routes (34%), common bases in Brisbane, Melbourne (MEL), Sydney
Qantas Airways strong 68 shared routes (28%), common bases in Brisbane, Sydney, Melbourne (MEL)
Tiger Airways strong 60 shared routes (25%), 28 shared destinations (12%)
Singapore Airlines weak 27 shared routes (11%)
Vietnam Airlines weak 24 shared routes (10%)
Air New Zealand weak 23 shared routes (10%)
SilkAir weak 20 shared routes (8%)
AirAsia weak 16 shared routes (7%)
China Airlines weak 14 shared routes (6%)
Garuda Indonesia weak

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