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Video: British airports start using holographic staff

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Several airports in Britain have started to make use of the latest technology to help instruct passengers. See the videos on how the virtual staff aids through the security process.

The virtual assistants are currently installed at London Luton and Manchester airports. We'll be seeing more of them in the near future, if they prove to be doing the job.

Explaining the liquids policy in Manchester

Since the 2006 policy, that limits the amount of liquids to be taken aboard, has been introduced, the staff at Manchester (MAN) airport is trying out all sorts of ways to get the passengers to comply. Real staff, posters, leaflets have all failed. In their latest effort, a virtual staff has been installed. John and Julie instruct the passengers traveling through Terminal 1. See how it works in the following video.

BBC report from London Luton airport

See the report by BBC on this latest technology. The London Luton (LTN) airport director is very confident about the virtual staff. We wonder how this is going to work out in reality. Feel free to share your thoughts in the comment section below.


  • Jiri Parimucha

    about 8 years ago

    Thanks for the comment, Tom. There is no doubt also some "real" staff around to assist if needed. In fact, they mention in the video that the holograms were made using actual airport employees. It did even lead some passengers to confusion when meeting the alive origin :-)
    Jiri Parimucha, author

  • Tom

    about 8 years ago

    Sounds great idea. What about pax who is hearing loss? Or limited English as ESL (English Second Language)? Any picture to help foreigners to understand what's happening? Just a thought.

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